Youth Engagement & Success Specialist

About Us

As a workforce development organization, the Hospitality Workers Training Centre’s mission is to support a strong and vibrant hospitality industry. We do this by offering high-quality training programs for individuals at all stages of their hospitality career, and supporting hospitality employers in recruiting and retaining valued employees.

We are committed to supporting unemployed youth by helping them develop the skills they need to launch successful careers in the hospitality industry.

About the Role

The Youth Engagement & Success Specialist is part of a team responsible for supporting the successful transition of HWTC youth participants into employment. 

In this role, you will support the success of youth participants by providing individual and group coaching and mentoring at program outreach and through intake, during training and placement and into employment. Your main work will be to support engagement and program success throughout a youth participant’s journey with HWTC. 

Responsibilities include:

  • Supporting outreach strategies and activities to recruit youth candidates to HWTC’s programs;
  • Participating actively in all instructor-led youth program training modules to support youth participants’ learning success;
  • Working with training facilitators to identify needs and provide individualized and small-group coaching supports on workplace attitudes and behaviours for success;
  • Supporting a team approach to developing and implementing individualized interventions and Participant Journey Plans that identify skills and interests and support youth participants’ individual needs and challenges;
  • Working with HWTC Job Developers to provide training, coaching and mentoring interventions that support the transition of HWTC youth participants into employment;
  • Other duties as required

About You

Your experience engaging, supporting, and coaching youth towards success means that you have developed a network of individuals, agencies, and contacts through which you can identify and engage youth who will be best assisted by HWTC’s programs.

In addition, you have successfully cultivated relationships with community leaders and service providers who can, through your brokering, provide additional life supports and mentorship to HWTC’s youth participants.

Your skills include:

  • Post-Secondary Diploma/Certificate in Community Youth Work, Child and Youth Worker (Level 3) or equivalent education;
  • Minimum three years of related experience in developing youth outreach strategies, program facilitation, and providing frontline services to youth;
  • Proven track record of developing and implementing youth programming;
  • Demonstrated awareness of issues shaping youth culture and the youth experience;
  • Experience working virtually and strong knowledge of navigating the social media platforms used by young people;
  • Excellent presentation skills and familiarity with using platforms like Zoom;
  • Excellent communication and interpersonal skills;
  • Excellent organizational skills;
  • Excellent facilitation skills;
  • Proficiency with MS Office, Salesforce, and using other office-related equipment;
  • Experience in hospitality a considerable asset
  • Self-motivated; able to work with minimal supervision
  • Experience in workforce development an asset.

This is a full-time position, with a salary range between $60,000 – $65,000. We offer a 100% employer-funded health and wellness plan and generous leave entitlements. Compensation for this position is competitive and commensurate with experience.

This role is a virtual role until Toronto Public Health indicates that it is safe to return to the office in-person, at which time there may be a requirement to return to the office, depending upon operational requirements.

Click here to see the full job description.

How to Apply

Interested applicants should send a resume and cover letter outlining interest, qualifications, and salary expectations to: Applications without a cover letter outlining interest and confirming salary expectations will not be reviewed.


Applications will be reviewed upon receipt and applicants contacted on a rolling basis. This position will remain opened until filled.

HWTC is committed to supporting and sustaining a safe workplace for all staff and participants. All employees must be fully vaccinated by a Health Canada-approved COVID-19 vaccine. Individuals with valid medical or other human rights-based exemptions may request accommodation within the policy.

HWTC is committed to building a workforce that reflects the communities we serve and to promoting a diverse, anti-racist, inclusive, accessible, merit-based, respectful, and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.