Hospitality Career Pathways

Program Overview

Duration: Eight weeks (six weeks training + two-week job placement)
Cost: No cost to eligible participants
Method of Study: Combined online and in-person
Schedule: Monday to Friday from 9am until 4pm
Age Requirement: 18 years and older
Eligibility: Resident of Ontario, eligible to work in the province. Newcomers and individuals in receipt of Ontario Works are encouraged to apply.

Note: Proof of full vaccination against Covid-19 (defined by Health Canada as two shots) is required. Masks are required for any in-person training.

Program Description

HWTC has partnered with the Ontario Tourism Education Council (OTEC) and Tourism SkillsNet Ontario to offer Hospitality Career Pathways (HCP), a free eight-week program that will introduce you to different careers in the hospitality industry.

HCP is a must for anyone considering a career in hospitality including jobs as a Housekeeper, Room Attendant, Guest Service Agent and Restaurant/Banquet Server. In addition to the various roles in the industry, you will also learn about industry standards and expectations for success in the workplace.

Program Details

The program includes online and in-person instructor-led sessions, independent activities, and one-on-one coaching sessions. In-person classes take place at the Toronto Don Valley Hotel.

It also includes a two-week placement within a hospitality setting.

Training and certifications in WHMIS, Smart Serve, and Food Handlers, as well as resume writing, job search, and interview skills, are also included in the program.

Why This Program

If you’ve ever dreamed of a career in the hospitality industry, HCP is your first step in making that dream come true.

The hospitality industry is bouncing back after the pandemic and needs skilled workers. We provide you with the training and connections to get good jobs with great employers.

Best of all, there is no cost to candidates who are accepted into the program.

Start Dates

"’I'll admit, I was apprehensive when I heard about PIVOT. Even during the introductory session I wasn’t completely certain the program would be of any benefit. However, at some point during the first session, it clicked! PIVOT provides an invaluable boost, a jumpstart of confidence, and an action plan for anyone in hospitality navigating their career forward. Thanks!"

The PIVOT program is an excellent program for those transitioning into a new career. It has helped me develop the skills required for a job search, identify my transferable skills and most importantly given me the confidence to tackle and be strategic in my search."

"It is evident that a lot of thought was put into the PIVOT program . The wealth of experience and knowledge is invaluable, and more than what was expected, and I am truly grateful. I would, without a doubt, recommend this program to anyone in hospitality looking for a new path in their career! Thank you!"

“After migrating from St Lucia, I completed high school in Canada and only had one part-time job. This training has allowed me to have a full-time job.”

"Participating in the PIVOT program was a blessing in disguise. Beyond the knowledge, the program encouraged me to think outside the box and get different ideas. I even got support after the program: job posting recommendations, tips to prepare for interviews and encouragement when I got a job offer and started a new job!"

The management of HWTC was able to secure a placement for me at Sheraton Gateway Hotel, located at the Pearson International Airport, Terminal 3. Lo and behold, it was like I went for a four-year college course in Hospitality.”

Training: Jul 11 – Aug 19
Job placement: Aug 20 – Sep 4