Social Worker

About Us

The Hospitality Workers Training Centre’s mission has always been to support a strong hospitality industry with quality training programs that prepare individuals for entry-level jobs in the hospitality industry. As a result of the COVID-19 pandemic, the Hospitality Workers Training Centre has also committed to supporting displaced, experienced hospitality workers looking to pivot to new, in-demand jobs and careers that utilize skills they already have, or help them develop skills they need to reposition professionally.

About the Role

HWTC’s Social Worker will work with un-employed and/or under-employed individual who face barriers to employment. They will also support workers who have experienced layoffs and the attendant social and economic impacts of losing work. They will work one-on-one with participants to identify and address social, emotional and economic barriers to employment success. 

Working collaboratively with HWTC Career Consultants, the Social Worker will identify program participants who require enhanced supports in order to successfully compete HWTCs program and enter into employment.  They will assess participants’ needs and provide tailored supports including counselling, referrals and supports to support successful program completion and employment outcomes.

The Social Worker contributes to building the strength and resilience of HWTC by coordinating and leading inter-organizational community building to generate collaboration, innovation and excellence. They will ensure that   a culture that adheres to the mission, vision and values of HWTC.

Responsibilities include:

Assessing participants for psychosocial barriers to program participation and employment, and providing tailored supports to address identified needs.

  • Review client background information as presented by referring career consultant or other team members
  • Using a trauma informed approach, interview and assess clients to obtain case history, gather relevant information and assess;
    • needs
    • relevant skills and strengths
    • psycho-social, family, and economic challenges and/or barriers
  • Offer information and facilitate referrals and support to clients and their families, identifying relevant resources and services to support identified needs.
  • Assist clients to select options and develop plans of action while providing necessary support
  • Track and support participants’ action plan progress
  • Maintain contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on clients’ overall progress
  • Assist with conflict resolution as necessary

Managing and maintaining HWTC’s case management framework, in-program (pre-employment) and post-program (post-employment).

  • Maintain all participant records and forms in SalesForce Database
  • Maintain up to date confidential case notes, records and reports in participant files 
  • Maintain program data for purposes of evaluation and research
  • Engage in ongoing collaborative communication with Career Consultants and other team members to monitor clients’ needs and progress
  • Assist in evaluating the effectiveness of programs and paths by tracking clients’ behavioural changes and responses to interventions
  • Participating in training, supervision, and meetings as needed
  • Make pro-active recommendations to enhance program service delivery

Supporting organizational team building, capacity building and change management initiatives to develop organizational resiliency, growth and innovation

  • Assisting with developing and delivering onboarding and team building activities to support organizational change
  • Facilitating Workshops for employees to build a collaborative, positive, engaged organizational community of interprofessional teams
  • Assist with conflict resolution as necessary

About You

To succeed in this role, you will need:

  • MSW with 5+ years experience working in community setting
  • Knowledge of community resources
  • Experience working with clients that are affected by issues including unemployment or underemployment, new comer challenges, PTSD, abuse, domestic violence, mental health and substance abuse, food and housing precarity, and poverty.
  • Ability to give full attention to what social service clients are saying, understand the points being made, ask questions, and not interrupt inappropriately
  • Awareness of others’ reactions and understanding why they react as they do
  • Ability to judge the relative costs and benefits of potential social service and health care actions and choose the most appropriate ones
  • Able to develop a service plan
  • Knowledge of crisis intervention.
  • Understanding and adherence to Trauma Informed practice
  • Experience with community building and organizational culture
  • Human resources experience and/or certification an asset
  • Conflict Resolution training and/or experience an asset
  • Salesforce experience an asset

 This is a full-time, one-year position until March 31, 2022, with a possibility of extension. The salary range is between $65,000 – $70,000. We have a 100% employer funded health and wellness plan and generous leave entitlements. Compensation for this position is competitive and commensurate with experience.

How to Apply

Interested applicants should send a resume and letter outlining interest, qualifications and salary expectations to:

Applications without a letter outlining interest will not be reviewed. Please note you will be required to complete a skill-based assignment to be prepared in advance and presented at the interview should be you selected for an interview.


Applications will be reviewed on a rolling basis and only candidates who are being considered will be contacted. When the position has been filled the posting will be removed.