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HWTC has partnered with Hospitality EDGE to help employees in Toronto’s hard-hit hospitality sector prepare for the return to work. These free courses will support hospitality workers in retraining, upskilling, and preparing for a new work environment.

All programs are free, take place online, and are led by a team of Facilitator/Instructors with more than 50 years of combined experience in the hospitality industry.

Back-to-Work Bootcamp

HWTC’s Back-to-Work Bootcamp helps prepare you to successfully re-enter the workforce in new or similar roles. Over two half-day sessions you will:

  • Explore your transferable skills;
  • Freshen up your soft skills;
  • Identify the best ways to work with new colleagues and customers;
  • Prepare for re-entry in a changed market.

In a post-Covid world these skills will be critical to career success. Back-to-work Boot Camp is exactly what you need to succeed in this new and challenging environment. 

Customer Service Superstars

Exceptional customer service sets businesses – and workers – apart.

In this two half-day workshop, HWTC will help prepare you for the post-Covid 19 workplace by giving you the tools you need to become a customer service superstar. Our expert team of Facilitator/Instructors and Coaches will help you:

  • Refresh basic customer service skills;
  • Understand the importance of teamwork in a customer service environment;
  • Address cultural awareness and unconscious bias;
  • Learn to manage complaints and difficult customers;
  • Review phone and email etiquette;
  • Develop a mindset that supports customer service excellence.

These are among the most valuable transferable skills you need to advance your career as a customer service superstar in any field.

Safe Workplace Essentials

In this two half-day workshop HWTC’s Facilitator/Instructors will help you understand today’s expectations for safe hospitality workplaces. Included are workshops on:

  • Ontario Health and Safety Act (OHSA)
  • Access for Ontarians with Disabilities Act (AODA)
  • Unconscious Bias and Cultural Awareness
  • Workplace Violence and Harassment
  • Workplace Hazardous Materials Information System (WHMIS)

These skills are essential in creating a healthy and safe workplace, and will help workers demonstrate leadership with their peers and supervisors. Participants will also receive a WHMIS certificate of completion upon successful graduation. 

Program Dates

  • Nov 1 – 2 – 1:30 p.m. – 5:00 p.m.
  • Nov 22 – 23 – 9:00 a.m. – 12:30 p.m.

Program Dates

  • Oct 25 – 26 – 1:30 p.m. – 5:00 p.m.
  • Nov 15 – 16 – 9:00 a.m. – 12:30 p.m.
  • Dec 6 – 7 – 1:30 p.m. – 5:00 p.m.

Program Dates

  • Oct 18 – 19 – 9:00 a.m. – 12:30 p.m. 
  • Nov 8 – 9 – 1:30 p.m. – 5:00 p.m.
  • Nov 29 – 30 – 9:00 a.m. – 12:30 p.m.

Learn more about HWTC’s other training opportunities by visiting our Training page.