Connecting you to hospitality jobs across Southeastern Ontario through free online skills workshops
HWTC has partnered with RTO9, KEYS Employment and Youth Services, and Career Edge to help jobseekers in Southeastern Ontario gain vital skills and connect with hospitality employers in the region who are hiring.
All programs are free, take place online, and are led by industry experts.
Led by a team of instructors and coaches with 100+ years in hospitality between them, HWTC’s Back-to-Work Bootcamp will help prepare you to successfully join the workforce in new or similar hospitality roles. In this one-day online workshop you will explore your transferable skills, freshen up your soft skills, identify the best ways to work with new colleagues and customers, and prepare for work in a changed market.
Safe Workplace Essentials
Led by an accomplished team of instructors with 100+ years in hospitality between them, this one-day online workshop will help you understand today’s expectations for safe hospitality workplaces. Topics include the Ontario Health and Safety Act (OHSA), Access for Ontarians with Disabilities (AODA), Unconscious Bias and Cultural Awareness, Workplace Violence and Harassment, and Workplace Hazardous Materials Information System (WHMIS). These skills are essential in creating a healthy and safe workplace and participants will also receive a WHMIS certificate of completion upon successful graduation.
Customer Service Superstars
In this one-day online workshop you will learn from a team of instructors and coaches with 100+ years in hospitality between them, who will help prepare you for customer service success in the post-Covid-19 workplace. With their guidance, you will refresh basic customer service skills, explore the importance of teamwork in a customer service environment, address cultural awareness and unconscious bias, learn to manage complaints and difficult customers, review phone and email etiquette, and develop a mindset that supports customer service excellence in any field.
Monday, June 13 (10:00 a.m – 5:00 p.m)
Tuesday, June 14 (10:00 a.m – 5:00 p.m)
Thursday, June 16 (10:00 a.m – 5:00 p.m)