Frequently Asked Questions

A team of young professionals conducting an interviewers asking a person across the table questions

Is HWTC still open during the COVID-19 Pandemic?
Yes! We have a range of virtual and personalized services to help you get back to work and on your feet. Get started by looking at our training programs.

 What do I need to qualify for HWTC programs?
To qualify for most HWTC programs and services, you need to be:

  • 18 years of age and older
  • A resident of Ontario
  • Legally able to work in Canada
  • Have reliable access to internet
  • Have a computer, tablet or cell phone that can support Zoom meetings

I am an Employer – how can you help me?
We work directly with our employer partners to identify your workforce needs and help you access the supports you need to support recovery. We will help mitigate the impact of the pandemic on your existing workforce and connect you with trained and ready workers who can support your recovery efforts. Learn more about how we work with employers and speak with one of our Industry Engagement Specialists at 1-888-777-4982 to get started right away.

How much does an HWTC course cost?
There is no cost for eligible participants to attend HWTC training programs.

Will participation in HWTC programs interrupt my social supports like Canada Emergency Response Benefits (CERB) Ontario Works (OW), Employment Insurance (EI) or Ontario Disability Supports Program (ODSP)?
No. Our team will work with your case manager so that you can access all of the supports you need during training.

What can HWTC help me with?
If you are a hospitality or food service worker impacted by layoffs or business closures, we are here to prepare you for new opportunities and position you to get back to work. We can help you with:

  • Job search and job application skills
  • Training and reskilling opportunities
  • Resume writing, updating, and career counselling 
  • Assisting with obtaining your Red Seal Certification
  • Financial supports qualification and application – EI, Canadian Emergency Response Benefit (CERB), Sickness and Drug Benefits
  • Networking opportunities and supports  
  • Referrals to housing and mental health supports 
  • Understanding and navigating your rights and responsibilities during layoffs and/or job restructuring

Call us at 1-888-777-4982 to get started.

What is the time commitment for an average program?
Our programs are focused and short, usually between 2-8 weeks. Check out our program details for specific start dates and duration.

Can I apply if I live outside of Toronto?
Yes! We accept participants from anywhere in Ontario.

Will I be able to participate in more than one training program at a time?
Depending on your situation and interest, there are opportunities to participate in more than one program offered by HWTC. Speak to one of our Career Consultants to develop a plan that will best fit your situation. Contact us to get started right away.

Participants Share Their Experience

Hospitality workers with face masks

Ready to Register? Have Questions?

Speak with a Career Consultant
Smiling African American man wearing a tie and blazer and speaking on a celphone