Outreach Specialist

About Us

As a workforce development organization, the Hospitality Workers Training Centre’s mission is to support a strong and vibrant hospitality industry. We do this by offering high-quality training programs for individuals at all stages of their hospitality career and supporting hospitality employers in recruiting and retaining valued employees.

About the Role

As the Outreach Specialist you are a passionate community mobilizer who enjoys helping people succeed. Well-connected and well-respected, you are able to leverage your professional networks and knowledge of community stakeholders to connect with a wide variety of audiences and job seekers, including youth, newcomers, mature workers, individuals experiencing barriers, racialized job seekers, and incumbent workers.

The first point of contact for individuals interested in and ready to take on in-demand jobs in hospitality, you are warm, engaging, patient, and respectful, and you understand which outreach techniques work best with different demographic groups. You think strategically and employ creativity to identify and engage with your target audiences, and you work diligently to ensure all avenues for outreach are explored. You are a stellar presenter who can quickly connect with a room, both in person and online, and you are comfortable speaking to both small and large groups. You are capable of working independently and as part of a team, and you’ve proven to be an excellent project manager.

As a member of the Outreach and Service Delivery team, you play a critical role in attracting participants to HWTC programs and ensuring that HWTC meets its organizational goals.

Responsibilities include:

  • Identify and operationalize outreach tactics that result in enrollment in HWTC programs and services;
  • Identify and mobilize a network of community stakeholders who can and will refer training candidates to HWTC;
  • Mobilize new connections and networks through cold calling and direct outreach;
  • Plan and participate in co-promoting community outreach events with stakeholder partners;
  • Deliver presentations that engage jobs seekers that result in program enrollment;
  • Represent HWTC in meetings and at public events;
  • Monitor and evaluate the impact of outreach and engagement activities;
  • Document all engagement and outreach activities according to departmental protocols.

About You

To succeed in this role, you will need:

  • 3+ years of experience in a similar role conducting outreach to a wide range of constituents
  • Strategic thinker who understands how they support the bigger picture
  • Experienced and confident public presenter
  • Warm, engaging personality; someone who can immediately put others at ease
  • Equally comfortable dealing with business leaders and marginalized groups
  • Experience with youth engagement
  • Proactive approach to outreach, including being comfortable making cold calls and committed to follow-up
  • Ability to maintain and grow relationships with current partners while identifying new partnership opportunities
  • Experience using video platforms like Zoom
  • Excellent English skills, including strong spelling and grammar
  • Strong attention to detail
  • Self-motivated; able to work with minimal supervision
  • Committed and respectful team player

This is a full-time position. The salary range is between $60,000 – $65,000. We have a 100% employer-funded health and wellness plan and generous leave entitlements. Compensation for this position is competitive and commensurate with experience.

This role is a virtual role until Toronto Public Health indicates that it is safe to return to the office in-person, at which time there may be a requirement to return to the office, depending upon operational requirements.

Access complete job description

How to Apply

Interested applicants should send a resume and letter outlining interest, qualifications and salary expectations to: careers@hospitalitytrainingcentre.com.

Applications without a letter outlining interest will not be reviewed. Please note you will be required to complete a skill-based assignment to be prepared in advance and presented at the interview should be you selected for an interview.


Applications will be reviewed upon receipt and applicants contacted on a rolling basis between March 14 and March 28, 2022.

HWTC is committed to supporting and sustaining a safe workplace for all staff and participants. All employees must be fully vaccinated by a Health Canada-approved COVID-19 vaccine. Individuals with valid medical or other human rights-based exemptions may request accommodation within the policy.

HWTC is committed to building a workforce that reflects the communities we serve and to promoting a diverse, anti-racist, inclusive, accessible, merit-based, respectful, and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities, and expressions. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.