Manager of E-Learning

About Us

As a workforce development organization, the Hospitality Workers Training Centre’s mission is to support a strong and vibrant hospitality industry. We do this by offering high-quality training programs for individuals at all stages of their hospitality career, and by supporting hospitality employers in recruiting and retaining valued employees.

About the Role

The Manager of E-Learning will provide strategic leadership and vision for the design, development and implementation of HWTC’s virtual programs and services. Your experience as an adult education and an e-learning specialist will come together to ensure that HWTC is building and delivering high quality, demand driven virtual learning opportunities that address evolving job seeker and hospitality industry skill needs.

You will optimize HWTC’s current, and identify future, e-learning platforms and software to support the growth of and help realize the opportunities virtual programming will have for HWTC’s clients and partners.

The Manager of E-Learning is an integral part of the HWTC leadership team, working collaboratively across teams to ensure that programs and systems align with and advance HWTC’s strategic goals and operational plans.


Responsibilities include:

  • Ensuring the delivery of quality training programs and participant experiences through the development and optimization of HWTC’s virtual learning platforms and other virtual tools. Innovating new and redeveloping existing content and curriculum to build and scale high quality
    synchronous and asynchronous training programs;
  • Leading the planning and integration of HWTC’s micro-credential project to manage the integration of skills training, assessment and assignment of micro-credential badges.
  • Managing the Learning Management System Program Administrators to ensure efficient administration of the platforms, systems and software supporting participants and instructors on HWTC’s e-learning platforms.
  • Supporting evidence-based decision making by overseeing the efficient capture, analysis and dissemination of program and participant performance data within the LMS

About You

  • Certificate in Adult Education, Education Degree, or commensurate experience;
  • 4+ years managing e-learning platforms
  • 4+ years experience in curriculum development and instructional design (synchronous and asynchronous);
  • Experience with and commitment to producing a high quality, accurate, and accessible e-learning experience.
  • Recent professional experience in the hospitality industry an asset
  • Experience with SAP Litmos an asset
  • Knowledge of Saleforce
  • Excellent communications, interpersonal and time management skills;
  • An understanding of systemic issues that impact the experience and needs of learners/job seekers, including individuals with: English as a Second Language, experience in the refugee and immigration system, experience facing poverty, trauma, disabilities, and mental health challenges;
  • Previous experience working in a non-profit or community services organization is a strong asset
  • The ability to work independently, with a strong sense of ownership/ accountability for your assigned tasks
  • Adaptable, collaborative and comfortable with ambiguity, you must thrive in an environment of change and have the drive to seek out excellence, always
  • Delights in problem solving and is dedicated to continuous improvement

This is a full-time, position. The salary range is between $68,000 – $72,000.

We have a 100% employer funded health and wellness plan and generous leave entitlements. Compensation for this position is competitive and commensurate with experience. We will consider a remote position for the right candidate, but would prefer an individual working in a hybrid position.

Click here to see the full job description.

How to Apply

Interested applicants should send a resume and letter outlining interest, qualifications and salary expectations to:

Applications without a letter outlining interest and confirming salary expectations will not be reviewed. Please note you will be required to complete a skill-based assignment, to be prepared in advance and presented at the interview, should you be selected for an interview.


Applications will be reviewed upon receipt and applicants contacted on a rolling basis. This position will remain opened until filled.

HWTC is committed to supporting and sustaining a safe workplace for all staff and participants.

All employees must be fully vaccinated by a Health Canada-approved COVID-19 vaccine. Individuals with valid medical or other human rights-based exemptions may request accommodation within the policy.

HWTC is committed to building a workforce that reflects the communities we serve and to promoting a diverse, anti-racist, inclusive, accessible, merit-based, respectful, and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.