Career Consultant

About Us

As a workforce development organization, the Hospitality Workers Training Centre’s mission is to support a strong and vibrant hospitality industry. We do this by offering high-quality training programs for individuals at all stages of their hospitality career and supporting hospitality employers in recruiting and retaining valued employees.

About the Job:

As a Career Consultant you will be responsible for facilitating an HWTC participant’s journey from the first point of contact through to post-employment follow up.

You will assist HWTC participants in creating Individualized Service Plans that connect their skills and interests with existing workforce opportunities. Utilizing HWTC’s assessment, planning, and case management tools, you will assist participants to identify and access internal and/or external learning opportunities and job placement supports that will rapidly enable them to become competitive candidates for in-demand jobs.

Your excellent organizational skills will facilitate managing the day-to-day responsibilities of overseeing a caseload of 50-80 participants at any given time. Your strong interpersonal skills, career counselling experience, and empathy is the secret ingredient in delivering high quality, efficient, and impactful services to participants.

Your professionalism, excellent communication skills, and commitment to success means that you cultivate and sustain relationships with your team and across the HWTC organization to ensure that a participants’ access to all of our programs and services is seamless and efficient.

Responsibilities include:

Intake Assessment and Discovery – Developing relationships with participants, identifying personal goals, previous experience, and identifying training and education opportunities to support labour-market attachment.

Career Counselling – Providing individualized career planning and coaching to establish and action Individualized Service Plans identifying appropriate training and career-related options to growth related employment opportunities.

Service Plan Management – Coordinating plan activities, tracking training and certification attainments and outcomes, referring participants to internal and or external social services, resume and employment preparation, and employment placement supports, according to plan.

About You

You are curious, highly organized, and creative. Your excellent customer service skills ensure that you can effectively and compassionately identify the needs and challenges of participants struggling to engage in HWTC’s training programs and help solve those problems.

You are comfortable working with technology and are willing and interested in learning how to use new programs and software. You are able to translate that new knowledge to assist others to use the technology as well.

Your skills include:

  • 5-7 years’ experience career counselling/coaching;
  • Certification as a Career or Employment Counsellor or Career Coach from a recognized institution (or equivalent);
  • Demonstrated case management experience;
  • Experience with Salesforce a significant asset;
  • Excellent communications and time management skills;
  • Strong interpersonal skills;
  • An understanding of systemic issues that affect the experience and needs of learners/job seekers, including individuals with: English as a Second Language, experience in the refugee and immigration system, experiences of poverty, trauma, disabilities and mental health experiences;
  • Knowledge of community services and organizations is a strong asset;
  • The ability to work independently, with a strong sense of ownership/ accountability for your assigned tasks;
  • Adaptable, collaborative and comfortable with ambiguity;
  • Delights in problem solving and dedicated to continuous improvement.

This is a full-time position. The salary range is between $65,000 – $70,000. We have a 100% employer-funded health and wellness plan and generous leave entitlements. Compensation for this position is competitive and commensurate with experience.

Access complete job description.

How to Apply

Interested applicants should send a resume and letter outlining interest, qualifications and salary expectations to:

Applications without a letter outlining interest will not be reviewed. Please note you may be required to complete a skill based assignment to be prepared in advance and presented at the interview should be you selected for an interview.


Applications will be reviewed upon receipt and applicants contacted on a rolling basis between March 18 and March 28, 2022. We thank all of those who apply, but only those candidates who have been shortlisted will be contacted for follow-up.

HWTC is committed to supporting and sustaining a safe workplace for all staff and participants. All employees must be fully vaccinated by a Health Canada-approved COVID-19 vaccine. Individuals with valid medical or other human rights-based exemptions may request accommodation within the policy.

HWTC is committed to building a workforce that reflects the communities we serve and to promoting a diverse, anti-racist, inclusive, accessible, merit-based, respectful, and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities, and expressions. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.