Impact Stories

Key Metrics


143 New Entrants Trained


Ontario Works (OW) Recipients


Ontario Disability Support (ODSP) Recipients


Youth of which:
48% OW Recipients
13% ODSP Recipients
8% No source of income



115 workers from more than 16 properties trained

Funds 2016




A training centre for the hospitality workers

HWTC was conceived as a partnership between Toronto’s hospitality industry and UNITE HERE Local 75 to re-train the hospitality workers facing layoffs as a result of SARS epidemic's effect on the industry.


Evolving into a non-profit organization

HWTC was incorporated as an independent non-profit organization in 2004 and continued to train existing hospitality workers for advancement and mobility, while developing knowledge and experience in the field. In 2012, our social enterprise training restaurant, Hawthorne Food & Drink, was launched.

In 2012, our social enterprise training restaurant, Hawthorne Food & Drink, was launched.

2004 – 2012

Emerging as a trailblazer

In 2013, our program expanded to provide hospitality training and employment services to new entrants in need of skills and good jobs. We progressively trained 190 new entrants and 450 existing workers during this phase, with a success rate as high as 80%. * New entrant trainees employed after training.

2013 – 2015

Systems for Sustainable Impact

2016 has been about strengthening our model to scale for impact – focusing on serving a greater number of job seekers, building industry and community partnerships, and increasing the depth of services we offer to our participants.

2016 - Accomplishments:

  • Reached out to and trained a greater number of new entrant participants.
    143 new entrants trained
  • Focused on achieving positive employment outcomes for our participants.
    70% employment for trained new entrants *New entrant trainees employed after training. For trainees that graduated between Jan to Oct 2016.
  • Launched new courses for new entrants including the Culinary Pre-Apprenticeship program at Hawthorne Food & Drink.
    15 Culinary Pre-Apprentices trained
  • Fostered stronger educational partnerships for elevated skills programs for existing workers. Our UpSkill program was launched offering many courses for existing hospitality workers at George Brown College [GBC].
    115 existing workers trained, 18% at GBC
  • Organized and expanded our wraparound support services by providing counselling and social service referrals – to support training and successful transition to employment.
    Introduced in-house counselling, completed wraparound support service mapping, launched Hospitality Hangout - a support group for HWTC graduates
  • Contributed key insights to city and province-wide workforce development strategies and industry practices that reduce barriers, increase opportunities and are sustainable for a growing industry.
    Premier’s Expert Panel Report on Innovative Workforce Development, Toronto Sector Skills Academy
  • Consolidated our team to design, deliver and monitor the expansion.
    20+ staff members including counselling, industry engagement and program teams

Looking Ahead: Consolidating Success

We want to continue what we are doing because our sector-focused workforce development approach has led to tangible successes. Our focus in the new year will be to further strengthen and expand our partnerships with the hospitality and food service industries and other community-based organizations while delivering high-quality training programs leading to successful employment outcomes.


Thank You

We are grateful for donors and funders for their support

  • CIBC
  • Ontario Ministry of Advanced Education and Skills Development
  • Ontario Ministry of Community & Social Housing
  • Shelter, Support and Housing Administration - City of Toronto
  • TD Bank
  • The 519
  • The Atkinson Foundation
  • The Counselling Foundation of Canada
  • The George Cedric Metcalf Charitable Foundation
  • Toronto Employment & Social Services
  • Toronto Enterprise Fund
  • UNITE HERE Local 75
  • United Way Toronto & York Region
  • Virgin Unite (Canada) Inc.

We are also grateful to Toronto's hospitality industry for their support and contribution

Special thanks to Toronto Don Valley Hotel & Suites [TDV] for providing training space for our Housekeeping, Guest Services, and Banquet Server courses.

Support our training by supporting our social enterprise training restaurant.

Enjoy a delectable meal with colleagues, friends and family, or use our catering services for business or private occasions.

60 Richmond St. East, Toronto, ON
647.930.9517 •