The Hospitality Workers Training Centre is your training centre.

We work in partnership with Unite Here, Local 75 to make sure you have access to skills and training that meet your work and life needs:

  • Small classes are led by professionals who are there to help you succeed
  • English and Computer Classes right at your property
  • Hands on training in banquet and restaurant serving and smart serve will help you get skills you can apply in the industry
  • New courses for 2016 – 2017 under our Upskill Program

Want training? Please fill in the form and let us know your training interests. Or, email us at training@hospitalitytrainingcentre.com and tell us if you’d like to organize a class at your property.

Supported by:

unitehere

Funding provided by the Government of Canada through the Canada Job Grant Programs delivered by the Government of Ontario:

Course Calendar

CourseStarting Dates (2017)DurationTimingLocation
Computer Class Level 1April. Contact us to arrange classes on your property. 12 weeks | One day a week B/w Mondays & Thursdays | 5-7:30 pmAt your property
Computer Class Level 2April. Contact us to arrange classes on your property. 12 weeks | One day a weekB/w Mondays & Thursdays | 5-7:30 pmAt your property
Computer Class Level 3April. Contact us to arrange classes on your property. 12 weeks | One day a weekB/w Mondays & Thursdays | 5-7:30 pmAt your property
Banquet ServerTBA6 weeksMondays & Tuesdays | 5:30pm-8:30pm
International Plaza Airport Hotel
Courses:

Introduction to Computers (Level 1)

Course:
Introduction to Computers (Level 1)
Course Description:
In this 12 week course students will learn important skills to get you started on using a computer, such as:
  • Using keyboard shortcuts
  • Searching for information on the Internet
  • Creating an email account
  • Learning Microsoft Word
  • Using Google Maps
Contact to register:

To register or get more information, contact us at 647.930.9518 x 305 or email at training@hospitalitytrainingcentre.com. 

   


Basic Computers (Level 2)

Course:
Basic Computers (Level 2)
Course Description:
A continuation of Level 1 Computers, this course will build on technology skills including:
  • Internet searching
  • Sending emails with attachments
  • Customizing your computers' settings
  • The basics of Microsoft Word and Excel
Contact to register:

To register or get more information, contact us at 647.930.9518 x 305 or email at training@hospitalitytrainingcentre.com. 



Computers (Level 3)

Course:
Computers (Level 3)
Course Description:
Develop computer skills to be efficient accessing information, emailing documents, organizing files and folders, inputting data and creating reports, develop understanding and ability to operate different electronic platforms, such as Room Expeditor (REX) for housekeeping, OPERA property management system, and Microsoft Office Suites to promote career laddering. Course Elements:
Introduction Introduction to hardware, software, navigating, electronic etiquette, computer safety and social media policies  
Technical Skills Become efficient typing on the keyboard, download and install programs, using cloud services, syncing devices, uploading files and downloading files, internet safety and best practices, social media, terminology  
Outcomes Complete exercises and assignments, achieving milestones, successfully completely assessments, demonstrate ability to retrieve information online, create, organize, and navigate folders, adhere to policies, usage of correct terminology  
Contact to register:

To register or get more information, contact us at 647.930.9518 x 305 or email at training@hospitalitytrainingcentre.com. 

Banquet Server

Course:
Banquet Server
Course Description:
This is 12-day training program aimed to prepare incumbent workers the necessary skills to be cross-trained into a successful food and beverage candidate for serving, porter, or host. This schedule is based on working days and can be adapted to weekends and evening availabilities.    
Introduction Introduction and expectations, job and role descriptions, daily checklist of responsibilities, safety and sanitation, WHMIS, uniform requirements  
Customer Service Customer service standards and role playing, food and beverage policies, problem solving  
Technical Skills Pre-shift set up and service instructions, practice table set up, tray carrying and napkin folding, wine and beverage service, setting up the room, buffet layouts, hosting and table assignments, banquet event orders, interview skills, resume writing  
Smart Serve Alcohol and the law, effects of alcohol, and maintaining safe and enjoyable atmosphere, test and certification  
Outcomes Demonstrating proper table set up, tray carrying, napkin folding, serving and clearing procedures, allergy process during food service, tear down and clean up  
Placements Practical hands-on experience with industry partner to learn and be exposed to live events  
Start Date:

September 11 - October 24

You will need:
Able to lift at least 30lbs. Able to commit to all sessions to be enrolled. Willing to work evenings and weekends
Contact to register:

To register or get more information, contact us at 647.930.9518 x 305 or email at training@hospitalitytrainingcentre.com.