Dining Server Excellence

Course:
Dining Server Excellence
Course Description:
Develop the skills to become an excellent front of house server by providing exceptional customer service in food and beverage through friendly, timely, and courteous service. Handle cash and utilize POS systems to process payments, maintain and organize dining room and service areas.  
Introduction Introduction and expectations, job and role descriptions, daily checklist of responsibilities, safety and sanitation, WHMIS, server skills, emergency procedures  
Technical Skills Customer service standards and role playing, cash handling etiquette, processing payments efficiently and accurately, identifying allergies, understanding of menus and food preparation, problem solving when dealing with customers, measure customer satisfaction effectively  
Outcomes Define good customer service, demonstrates attitudes and behaviours that result in good guest experiences, demonstrate prompt, courteous and professional Steps of Service, undertand impact of grooming, body language and communication when engaging with others, perform shift opening/closing procedures accurately, navigate and operate POS system
Contact to register:

For more information or to register contact Ken: ken@hospitalitytrainingcentre.com or 647-930-9518, x 312.