|Introduction||Introduction and expectations, job and role descriptions, daily checklist of responsibilities, safety and sanitation, WHMIS, uniform requirements|
|Customer Service||Customer service standards and role playing, food and beverage policies, problem solving|
|Technical Skills||Pre-shift set up and service instructions, practice table set up, tray carrying and napkin folding, wine and beverage service, setting up the room, buffet layouts, hosting and table assignments, banquet event orders, interview skills, resume writing|
|Smart Serve||Alcohol and the law, effects of alcohol, and maintaining safe and enjoyable atmosphere, test and certification|
|Outcomes||Demonstrating proper table set up, tray carrying, napkin folding, serving and clearing procedures, allergy process during food service, tear down and clean up|
|Placements||Practical hands-on experience with industry partner to learn and be exposed to live events|
To register or get more information, contact us at 647.930.9518 x 305 or email at firstname.lastname@example.org.