Hospitality Workers Training Centre
Call for Proposals | Hospitality Industry Champions Disability Inclusion Strategy

Due Date: March 31, 2017

1. Summary and Background

Hospitality Workers Training Centre [HWTC] is a non-profit organization working in Toronto’s hospitality and food service industries. Based on a sector-focused workforce development approach, HWTC provides free of cost training to new entrants and existing workers for employment and career development. Our goal is to strengthen the workforce of our city’s hospitality industry by connecting people in need of employment to job opportunities – through high-quality training and strong partnerships with the industry.
Training is designed to both meet the needs of industry and to build skills and opportunities for the Hospitality workforce. We help people access jobs in Hospitality and ensure that those currently working in Hospitality get the training they need to advance.
This year, HWTC has received funding for an initiative title “Hospitality Industry Champions Disability Inclusion Strategy”, by the Ministry of Community and Social Services (MCSS). Over the coming 8 months, it will be the goal of this initiative to work closely with our Hospitality and Food Service Employer Partners to:

  • Investigate challenges and opportunities for employers, human resources leads and management teams, when screening and integrating people living with disabilities into their workforce.
  • Develop and disseminate a toolkit of resources, recommendations and tailored supports that will contribute to a healthier, more informed and more inclusive Hostility and Food Service Industry that effectively creates opportunities and taps into the potential of workers living with disabilities.

The purpose of this Request for Proposal (RFP) is to solicit proposals from various candidate organizations and qualified individuals to work closely with HWTC and take the lead in researching, developing and this toolkit of Hospitality and Food Service Industry employers.

2. Proposal Guidelines

This Request for Proposal represents the requirements for an open and competitive process. Proposals should be submitted to

All proposal should be complete and include the following criteria:

  • Overall proposal suitability: proposed solution(s) must meet the scope and needs included herein and be presented in a clear and organized manner.
  • Organizational Experience: Bidders will be evaluated on their experience as it pertains to the scope of this project.
  • Previous work: Bidders will be evaluated on examples of their work pertaining to web site design and hosting as well as client testimonials and references.
  • Value and cost: Bidders will be evaluated on the cost of their solution(s) based on the work to be performed in accordance with the scope of this project.
  • Technical expertise and experience: Bidders must provide descriptions and documentation of staff technical expertise and experience.

If the organization submitting a proposal must outsource or contract any work to meet the requirements contained herein, this must be clearly stated in the proposal. Additionally, all costs included in proposals must be all-inclusive to include any outsourced or contracted work. Any proposals which call for outsourcing or contracting work must include a name and description of the organizations being contracted.
All costs must be itemized to include an explanation of all fees and costs. Contract terms and conditions will be negotiated upon selection of the winning bidder for this RFP.

3. Project Details
The winning candidate will work closely with HWTC and our Hospitality Sector Disabilities Champions advisory Committee to research and develop a sector-specific industry toolkit, that will include:

  • Recommendations for best practices and resources, including a needs assessment and training for operations and human resource managers related to operational/occupational adaptations and effective workplace accommodations.
  • Educational marketing materials showcasing Persons with Disabilities employed as key members of the hospitality workforce, showcasing the potential, experience, opportunity and key leaders’ support in the industry.
  • Strategic recommendations for employers and support organizations to explore barrier removal/adaptation of Persons with Disabilities in unionized hotels and mechanisms to circumvent/off-set productivity requirements.
  1. Request for Proposal Timeline

Evaluation will be conducted on proposals as received. If additional information or discussions are needed with any bidders during this window, the bidder(s) will be notified.

Upon notification, the contract negotiation with the winning bidder will begin immediately. Contract negotiations will be completed by April 2017.

Submit Proposal

All proposals in response to this RFP are due no later than 5pm EST March 31, 2017
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