• Oh The Places you can Go!

    Posted 10-26-15 by In Toronto Hospitality

    Oh the Places you can Go! is a series highlighting the experiences and insights of Hospitality professionals across Toronto. Each month, we’ll interview one person about their career path and the valuable lessons they’ve learned along the way. Our first interview is with Kevin Porter, General Manager (GM) of the Toronto Don Valley Hotel and Suites. […]

  • The Key Ingredients to Becoming Red Seal Certified

    Posted 10-09-15 by In Our Graduates

    The process of becoming certified as a Red Seal cook is daunting. When HWTC conducted a focus group on this topic a year ago, one kitchen helper compared the process to a “unicorn,” saying: “It’s like a unicorn, you’ve heard it exists, but you have no idea how to find it.” Dawn Ulla, Chef de Partie at One […]

  • 5 Ways Marriott Bloor Empowers Associates to be Social Media Champions

    Posted 09-10-15 by In Skills Development

    I engag In one of his seminal blog posts on the power of story telling, marketing guru Seth Godin writes: “Great stories succeed because they are able to capture the imagination of large or important audiences. A great story is true. Not necessarily because it’s factual, but because it’s consistent and authentic. Consumers are too good […]

  • What Dirty Dishes Can Tell You About Character

    Posted 09-09-15 by In Hospitality Talent,Our Graduates

    One King West Hotel and Residence calls itself “a hotel to call home.” Of course this refers to guests’ feeling of comfort in the hotels friendly yet luxurious atmosphere that is clear from the moment one steps into the lobby. But how does One King West create this feeling at every touchpoint? One strategy that Meaghan Joyce is proud […]

  • Pride Shows in Hotel Relay Video

    Posted 09-08-15 by In Events

    We’re happy to share the video capturing Toronto Hotel Relay 2015. It was a great success thanks to the many Hospitality Associates who took the time to share their pride. We’re already looking forward to next year’s event!

  • Hospitality Retirement: A Time Fun & Learning

    Posted 08-25-15 by In Events

    Research shows that all seniors are healthier and happier when they have solid social connections. However, for many retirement is a time when they become disconnected from the very social networks that are vital for ensuring health and well being. The Hospitality Workers Training Centre is excited to be launching a new program targeting retired and soon-to-retire Hospitality […]

  • Kitchen Helper Training helps Barry Gain “Skills for the Job of Living.”

    Posted 08-07-15 by In Our Graduates

    Proclaiming a goal, out loud, is a critical step toward making it real. Stating a goal sets up a signpost, somewhere in the future, that helps direct and focus one’s efforts. HWTC emphasizes that our programs deliver jobs at the end of training, but we also understand the value of the journey itself for training participants. As one wise person said “What you get by […]

  • A Letter to Future Computer Users

    Posted 06-24-15 by In Skills Development

    Dear Future Computer User, We know you’ve noticed that the whole world is using computers. We’re guessing you’re curious but also feeling nervous about getting started. Maybe you use a computer with the help of a family member who is getting tired of always helping you pay your bills online. We took the class because, […]

  • Niomi’s Guest Services Training: Becoming “The Face of a Hotel”

    Posted 06-16-15 by In Hospitality Talent,Our Graduates,Skills Development

    As the first people hotel guests often meet, guest services are considered by industry to be “the face of a hotel.” Imagine these features in one person: The smile of Julia Roberts The problem solving skills of James Bond The patience of a yoga guru The admin & tech skills ofIron Man’s Pepper Potts  It’s a tall order but HWTC […]

  • The 10 Amazing Photos that Capture Toronto Hotel Relay 2015

    Posted 06-08-15 by In Events

    One thousand Hospitality Workers across 10 properties were on hand to pass the Hotel Relay baton for the first annual Toronto Hotel Relay. It’s not easy choosing 10 photos that capture the incredible spirit of the event and the enthusiasm of the people who participated, but we’re going to give it a try. Warmth Adassa in Housekeeping […]

  • Celebrating 60 Richmond St. East: A “Place of Opportunity”

    Posted 06-05-15 by In Events,News

    The Hospitality Workers Training Centre’s central hub is also a housing co-op that is home to 85 people; a combination of relocated Regent Park residents and Hospitality workers who work in Toronto’s busy downtown hotels. All of those who live at 60 Richmond Street East, since it was erected 5 years ago, the co-op is truly a home; […]

  • Hotel Relay 2015: An All-Star Lineup

    Posted 05-08-15 by In Events,Toronto Hospitality,Uncategorized

    After months of intense training and preparation Hospitality workers are finally ready to grab hold of the Hotel Relay 2015 baton and pass it on. The Hotel Relay 2015 baton will travel to 11 Toronto Hotels and be passed among literally hundreds of hotel workers across every department. Here is the final Hotel Relay 2015 line-up. Watch […]

  • Here Comes Toronto Hotel Relay 2015

    Posted 04-15-15 by In Events

    The first annual Toronto Hotel Relay is happening from May 5-May 25. The Hotel Relay will include 15 hotels across Toronto, from downtown to the airport. Participating hotels will pass a baton among workers in the hotel and between hotels, all to celebrate the beginning of Toronto’s busy tourist season. Toronto is Canada’s most popular tourist destination, […]

  • Hilton Toronto Discovers “What’s Possible” by Accommodating Disabilities

    Posted 04-07-15 by In Hospitality Talent,Our Graduates,Skills Development

      “If I don’t try, I won’t know what’s possible…” That’s what Me-An Vera-Fudge recalls thinking when she first considered the idea of interviewing Fauzia, a deaf woman, for a room attendant position at Hilton Toronto. Course instructor Margaret Readings was impressed by Fauzia’s skills and exceptional attitude during the two-week intensive training program she did […]

  • 3 Ways Cross Training Delivers Results in Hospitality

    Posted 03-24-15 by In Skills Development

    Charlie Chaplin and Lucille Ball made us laugh at early modern ideas of work because they failed (so badly) at doing “one thing well.” Recalling those black and white images sheds light on why specializing can be problematic. One thing goes wrong and the whole system collapses. At HWTC, we’ve piloted several cross-training programs with current Hospitality workers.  In a […]

  • Sector Based Workforce Development: Why NYC Puts Employers First

    Posted 03-11-15 by In Workforce Development

    “London is satisfied, Paris is resigned, but New York is always hopeful. Always it believes that something good is about to come off, and it must hurry to meet it.” Dorothy Parker In New York, sector-based workforce development has gone mainstream. This term, which that gets me sideways looks in Toronto, is all the rage […]

  • The Tools for a Career in Hotel Maintenance

    Posted 02-11-15 by In Hospitality Talent,Our Graduates

    Think about what it takes to keep your home running; the plumbing, the electrical, the painting, the roofing…. Then, just try to imagine what it takes to keep a hotel’s infrastructure humming. It’s a mind-boggling to think of all of the parts of a hotel, from the remote control to the furnace, that require expertise. […]

  • What Kitchen Work Teaches about Teamwork

    Posted 01-26-15 by In Skills Development

    If you’ve been inside a restaurant’s kitchen during peak service, you’ve likely witnessed a chaotic scene of people scrambling to get orders ready and onto tables. If you’re not part of the industry, you could easily miss the fact that quality restaurants have mastered the fine art of teamwork. What looks like chaos is a […]

  • Toronto’s Hospitality Training Centre Emerged from SARS Crisis

    Posted 01-26-15 by In Toronto Hospitality

    Toronto’s Hospitality industry was devastated by the 2003-2004 SARS crisis.  Consider the following: 1/3 of Toronto’s 95,000 Hospitality workers were laid off during the crisis During its peak, hotel reservations dropped by over 70% 5 major citywide conventions were cancelled, resulting in 20,000 last minute cancellations The impact of SARS was felt for close to […]

  • Taking A Seat with Margaret Readings

    Posted 01-19-15 by In Trainers

    HWTC’s amazing Project Manager Margaret Readings knows a thing or two about chairs. We recently walked into a meeting at Ryerson University and Margaret encountered a chair that she greeted like an old friend.  She plopped herself down on the striped, well worn chair and smiled widely. I knew it was a chance to hear one of […]